Refund and Returns Policy

At Animaldildo.com, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and returns policy below.

General Points:

• Customer Satisfaction: We prioritize customer satisfaction and aim to resolve any issues quickly and effectively.
• Discreet Packaging: All items are shipped in discreet packaging to ensure your privacy.
• Quality Assurance: All products are thoroughly inspected before shipping to ensure they meet our high-quality standards.
• Hygiene Standards: Due to the intimate nature of our products, we adhere to strict hygiene standards to ensure customer safety.

Eligibility for Refunds and Returns:

To be eligible for a refund or return, the following conditions must be met:

• The item must be in brand new, unopened, and unused condition.
• The return request must be made within 30 days from the date of delivery.
• You must provide a video of the item before claiming a return or exchange.

Non-Returnable Items:

For hygiene and safety reasons, the following items are not eligible for return or refund:

• Items that have been opened or used.
• Items that are not in their original condition or packaging.
• Items that were marked as final sale or clearance.
• Sale items are non-refundable and non-returnable.

Return Process:

1. Request a Return:
   • To initiate a return, please contact our customer support team at Service@animaldildo.com within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and a video of the item showing its condition.
2. Receive Return Authorization:
   • Our customer support team will review your request and, if approved, will provide you with a return authorization number and return instructions, including the return address.
3. Ship the Item:
   • Carefully pack the item(s) in their original packaging and include the return authorization number inside the package. Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure your return is received.

Refund Process:

• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your payment provider’s policies.

Return Shipping Costs:

• Customers are responsible for paying the return shipping costs unless the return is due to a defective or incorrect item received.
• Original shipping costs are non-refundable.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at Service@animaldildo.com with your order number, a description of the issue, and a video of the item. We will arrange for a replacement or refund as quickly as possible.

Exchanges:

• We offer exchanges within 30 days. To initiate an exchange, please follow the return process and specify that you wish to exchange the item. Once approved, our team will provide you with the return address and further instructions.

Contact Us:

If you have any questions or need further assistance, please contact our customer support team:

• Email: Service@animaldildo.com
• Business Hours: Monday to Friday, 9 AM to 5 PM (PST)

Thank you for shopping with Animaldildo.com. We appreciate your business and are committed to ensuring your satisfaction with our products and services.